All orders will be shipped within 2-3 business days after the ordering process is successfully completed.
These times serve only as a guideline and there may be unforeseen delays, which will be informed on the website.
All orders within Malaysia, including Sabah and Sarawak, will be delivered by Poslaju and shipping will be based on weight. The tracking number will be provided once the item is posted.
There is a shipping calculator on the checkout page which will indicate the postage applicable. If you are buying more than 2 bags, please contact us at 012-3949540 and we will check the best rate available for shipping.
International orders will be posted using Registered Airmail and the tracking number will be provided once the item is posted.
There is a shipping calculator on the checkout page which will indicate the postage applicable.
|Zone||Countries||Estimated delivery time (working days) effective
01 January 2014
|Rate (RM) *|
|Up to 250gm||Above 250gm up to 500gm||Above 500gm up to 1kg||Above 1kg up to 1.5kg||Above 1.5kg up to 2kg|
|1||Brunei Darussalam and Singapore||4 - 10||12.00||20.00||28.00||34.00||39.00|
|2||Cambodia, Hong Kong, Laos, Myanmar, Philippines, Thailand, Indonesia and Vietnam||4 - 10||16.00||25.00||36.00||44.00||55.00|
|3||Australia, Bangladesh, China, Fiji, India, Japan, Macao, Mongolia, New Zealand,North Korea, South Korea, Taiwan and Sri Lanka||5 - 11||18.00||30.00||52.00||63.00||79.00|
|4||Other countries||6 - 11||21.00||40.00||60.00||72.00||91.00|
* not including the tracking fee of RM5.00.
You may track your international parcel here:
Customs or import duties may be charged once the items reaches its destination country. These charges vary from country and country and is the responsibility of the recipient.
We endeavour to closely inspect all bags for any defects prior to shipping. However, in case your item contains any defects, you may return the item to us in its original condition with all tags attached, and in the original packaging in its original condition, for a full refund. Kindly email us at firstname.lastname@example.org and include your name, order number and reason for return. We will provide a Return Authorization Number and return shipping instructions within 2 business days.
Returns must be posted within seven (7) days of receiving your item. For defective items, we will refund the cost paid for the bag and postage to return the bag. However, we are not responsible for items lost or damaged in transit.
Upon receipt and inspection of your returned item(s), your refund will be issued within 7 business days.